By the end you will have signed in on desktop or mobile, expected every check the system can raise, and known which support line answers at any hour.
You will know what each screen asks for, why it asks, and where a single slip usually happens.
It orders the likely causes so you stop retrying blind, and tells you which support channel answers, around the clock.
A way back in without the old password. Behind the forgotten-password link sits a single field, and the email that follows holds one button opening a fresh password screen. Set the new password on that screen, confirm it twice, then sign in once with it. Nothing in that flow asks for the old password. Identity checks then move to the documents area of the account panel, where three uploads sit listed: proof of identity, proof of address and payment method confirmation. Review takes up to seventy hours, and a pending note stays on the panel until the file clears. Waiting needs nothing further from you. Keep the reset email until the note disappears, because it records the date the review started, and that date is the one support quotes back when you ask how far along things are.
A dropped connection, not a ban. A grey line reading session expired replaces the lobby, and the address bar has not moved. Sessions end for ordinary reasons: the tab sat idle too long, the browser cleared its cookies, a laptop lid closed, or the connection dropped on a train. Nothing is lost when this happens, because balance, history, deposit and loss limits, bonus status and the withdrawal page all sit on the account rather than in the window. Sign in again through the panel and the numbers come back as they were. If the notice arrives twice in one sitting, note the time and the device, then pass both to live chat, to [email protected] or to +64 9 847 5323, which answer around the clock. Repeat endings from one device usually trace to a browser setting that wipes storage on close.
Save the details you just chose. A confirmation card closes the registration form and drops you back on the lobby with your name in the corner, which means the first sign-in has already happened. Later visits are the ones that ask for details, so store them now: the same address and password work on every device. First-time sessions tend to run into two small things. A slow lobby means games are still loading from the provider list, not that access failed. A prompt for documents means the account area wants proof before withdrawal, and the request sits in the panel ready for upload. Sign out and back in once to be sure the password is the one you think it is, then leave the tab.
Wazamba Casino wants two details. The sign-in panel asks for two things and nothing else, so have them within reach before you start: the address used at registration and the password chosen then. Writing them into a notes app on the same phone is faster than hunting through old email. A browser that clears its own history, or a private window that forgets, will make the panel ask again on every visit, so allow storage for this site. Connection matters too, because a half-loaded lobby sends a form that never returns. Anyone who cannot remember which address the account sits under should ask support before registering again, since one account per player is the rule and a duplicate gets closed.
Wazamba Casino leaves nothing behind. Under your name in the corner of the lobby sits a small menu, and signing out is one line inside it, with the avatar hiding the same option on a phone. Closing the tab is not the same act, since the next person to open it can land straight back in the lobby. Shared computers at a library or a hotel desk deserve the full sign-out before you stand up, and a private window that forgets its cookies gives a second layer. Public wifi is fine for playing, but treat any network you do not control as one where the session should end when you do. Ending it well takes four seconds and removes the whole question.
Read moreUse these answers when the sign-in screen stops you and you are deciding whether to contact support.
The same details, the same account, and a short list of what to check when a phone browser misbehaves.
Reading the address bar twice. A padlock and an address beginning https mark the encrypted connection, and 256-bit SSL covers the traffic between your device and the account, so a password is not sent in readable form. Behind that connection sits Wazamba Casino Ltd., registered in Malta as C-57228 and licensed by the Malta Gaming Authority under MGA/B2C/872/2013, trading since 2013. Independent testing from iTech Labs and QUINEL covers the games themselves. The license is what matters when something goes wrong, because it puts a regulator above the company you are dealing with.
Who should ever ask for it?. Staff never ask for a password, in chat, by phone or by email, and any message that does is not from the company; close it and report the address to [email protected]. Choose a password used nowhere else, and change it from the account panel the moment a device goes missing or a shared machine was used. Both habits cost a minute. Neither can be done for you by the site.
We use cookies to ensure the site works properly and to improve your experience. By continuing to use Wazamba Casino, you agree to our cookie policy.