Your own limits

Wazamba Casino responsible gambling tools, ready in your account

Play only from 18, and every Wazamba Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a limit

MGA/B2C/872/2013 issued by Malta Gaming Authority

Protection in short

Responsible gambling, the essentials at a glance

Four short lines settle the age, the licence, the helpline and who answers limit questions.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/872/2013

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

When play speeds up

Controls built into your account

You will know which control matches your situation and where to switch it on.

When payday lands

Cap what leaves your card each day, week or month so gambling money is decided in advance; switch it on before your first deposit, never after a losing run.

After a rough session

Set a ceiling on what you are willing to lose in a session, so a bad run stops at a number you chose calmly rather than one you chase.

When hours vanish

Choose reminders that appear as you play, so a long stretch becomes visible and you can decide whether to carry on or step away.

From pause to closed door

Block your own access for a fixed stretch, with no way to undo it early; choose this when a break in play is not enough.

Knowing where you stand

Pop-up checks show how long you have played and what you have spent, so the session stays in view instead of drifting out of it.

A few minutes' work

Setting your cap, step by step

Four short steps take you from profile to a confirmed limit on your account.

Where to start

Open your profile from the account menu and check you are signed in with your registered email address before changing anything.

Looking for the controls?

Go to the section holding your deposit, loss and session settings, and read the current values so you know your starting point.

Which cap fits?

Pick the control that matches your concern: money paid in, money lost, or hours at the table. One cap is enough to start.

Confirm and verify

Save your choice, then return to the same screen to confirm the new figure is showing. Ask support if it has not appeared.

Keeping play away from under-18s

Who can open an account? Registration asks for a date of birth, and only adults of 18 or older may open an account. Identity documents are checked before the first withdrawal.

A child shares the device. Install filtering software on shared devices so gambling pages stay blocked for younger users. Set the block at device level rather than in a browser profile that a child can switch.

Can relatives call too? Start a calm conversation about how the spending affects the household, without blame or a lecture. The Gambling Helpline Aotearoa takes calls from relatives too, around the clock.

Choose how long you step away

Hours of quiet, on your terms. A pause switches off play for a break of hours or days, and you start it from your account settings in a couple of clicks. Deposits and play stay locked until that time runs out.

Close the door for longer. Self-exclusion closes access for a long period, and it cannot be lifted early once it begins. Start it in the account settings; play and deposits remain shut until the period ends.

Earlier: playing on. Later: locked out. This market has no national register, so the account itself is where you exclude yourself. For further guidance, ring the helpline named below and talk it through with a trained person.

Support close to home

Who can I talk to for free?

By the end of this block you will have chosen a service and a moment to make contact.

Gambling Helpline Aotearoa

The Gambling Helpline Aotearoa answers around the clock, free and confidential, for players and for relatives who are worried. Reach it by phone call or by text. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Problem Gambling Foundation offers free counselling plus peer and cultural support through 18 clinics nationwide, with freephone and text lines open Monday to Friday, 8:30 to 17:00. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa is Health New Zealand's information site for people who gamble and for their families, covering signs of harm, practical tips and a local support finder. safergambling.org.nz

Fun first, or chasing it?

Catching these signs early makes the next decision small: a limit set in advance or a pause that costs nothing. Gambling is paid entertainment, and a break is a practical step, not a verdict.

Read through these and see which ones describe your last few weeks.

Spending money set aside for bills
Chasing a loss with a bigger deposit
Hiding how often you play
Borrowing to keep playing
Playing longer than you planned
Feeling flat until the next session
Snapping at people who ask about it

Your questions, plainly

Straight answers on limits and stepping away

Useful once you are weighing a cap, a break or a full stop on play.

Can I end my self-exclusion early with your support team?+

No. A self-exclusion runs for the whole period you picked, and nobody lifts it early, including through live chat, email or phone. Choose a spell you can live with, because the door stays shut until it ends.

How do I shut my account permanently with Wazamba Casino?+

Email [email protected] and ask for permanent closure, and support will action it. Once it is done, the account cannot be reopened by asking later. Take this step when you want playing to stop rather than pause.

Will blocking myself here stop me at other casinos?+

No. New Zealand has no national self-exclusion register, so your block covers only this casino account. Other operators will not know about it. If you need wider cover, set a block with each casino you use.

Where do I find the limit settings on my phone?+

Open your account area in the mobile version and look for the responsible gambling section, which holds the same tools as the desktop site. Deposit limits, loss limits, session reminders, reality checks and self-exclusion all sit there. Browse to it before your first bet.

What does a short pause actually do to my account?+

A short pause freezes play on your account for the days you choose, while your balance and details stay in place. Once it lapses, play is possible again without asking anyone. Pick a short break when you want distance, not a permanent exit.

Can someone help me if it is my partner who plays too much?+

Yes. The Gambling Helpline Aotearoa on 0800 654 655 takes calls from relatives as well as players, free and around the clock, and you can free text 8006. Problem Gambling Foundation counselling is also open to family members. Reach out for yourself, not only for them.